Frequently Asked Questions
Welcome to Made By Mary Kate’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
1. What is the expected turn around time?
Our average turn around time is about 2 weeks. Some items we have ready to ship will go out same day or next day. Keep in mind there is a lengthier turn around time during the holidays.
2.How do I get a custom order started?
please email madebymarykate@gmail.com to get your custom order started. Please include as much detail as possible: embroidery or print, size, inspo pictures, do you need an item or already have one, etc?
3. Do you offer group discounts?
Yes, orders of 20 items or more are eligible for a group discount
4. Do you work with schools & organizations?
Absolutely, we love helping create ways to offer schools and organizations ways to fundraise and give back. Reach out to us to learn more on how we can help
5. Can you handle large orders?
No order is too big for Made By Mary Kate. Please reach out to us to get a larger order started sooner than 2 weeks in order for us to get your items to you on time.
6. What is your return policy?
All custom items are final sale. please refer to our return policy section to learn more.
Didn't find what you were looking for? Feel free to contact us at any time!